Substitutions and upgrades/downgrades can be done anytime from when the registrations are open until the online entries closes. 

• This can be done by yourself.

• NO substitutions will be allowed on race day.

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Follow these steps to do a substitution and/or an upgrade/downgrade:

• Log onto www.active.com and click on sign in. You will be prompted to enter your log in details (which is the same when you registered online).

• Once logged in, click the drop down box next to your name (where the sign in tab was). 

• Click on: My Events 

• You will also find a 'My Events' button on your confirmation email.

• The 'Change category' button should be used for upgrades and downgrades.

• The 'Transfer Registration' button should be used to transfer your entry to another person.

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Transfers:

There are two parts of transferring a registration to another person. The first is the transfer. The second is accepting the transfer. 

• Transfer registration

  • Once you have logged in and selected 'Transfer Registration': 

  • Enter the recipient email address in Email address field.

  • Enter the recipient email address in Confirm email address field.

  • Click Submit.

  • Confirmation email sent verifying transfer process initiated to transferring participant and to a new participant.

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• Accept registration

  • The new registrant opens email notification of transfer.

  • Note: Email subject is: Claim your registration for {event name} from {original participant}.

  • Click Claim registration within the message.

  • Log in to ACTIVE.com.

  • Complete registration form.

  • Click Continue.

  • Click Check out.

  • Make the payment via credit card.​​

  • Note: The original registration fee is not refunded until the new participant accepts and completes the transfer process, including the payment.

  • Note: Once the recipient has accepted and completed the transfer, the original registrant will be canceled and refunded. Refunds are processed within 5-7 business days.

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